Educational Programming Schedule

Learning Objectives

  • Learn essential concepts that have a significant, long-term impact. We will cover topics such as workplace culture, talent training and development, leadership communication, management frameworks, and more.

  • Gain operational and tactical skills, which can be applied immediately. Topics include recruiting strategy, revenue growth planning, and more.

Educational Panel

Dr. James Younger, a practicing dentist, will moderate a live discussion between a group of business leaders in successful dental companies, dentists, and office managers. You will hear success stories and the lessons learned from failure. See how things like workplace culture can make a huge difference in a successful organization.


BizED will host several concurrent workshops delivered by industry experts. We follow the AGD PACE guideline to ensure the highest quality of continuing education. Simultaneous workshops will give you the ability to select relevant topics and give you ample time to get actionable information from our experts.


Oct 23, 2019

4:00 - 4:30

Check-in & Workshop Registration

Enjoy some refreshments and network with exhibitors and attendees while checking-in. You will have a chance to speak to the workshop instructors to ensure you are attending ones that are most relevant to you.

4:30 - 6:00

Discussion Panel

Dr. James Younger will moderate the panel. Have a phone handy as we will be using an online learning tool to enhance your learning experience (participation of the online learning tool is optional).

6:15 - 7:15

Skill Workshops

Understanding Oneself - The First Step to Understanding Others
by Ken Goldstein, C.P.B.A.

Behavioural Profiling as a tool helps identify the behavioural differences and similarities of each member of your dental team, including yourself.

With profiling, you will avoid leading and interacting with your team based on preconceived notions and ideas, which will most likely lead to conflicts and failure.

Instead, you can fully motivate and engage with your team and their talents by understanding how to work with different personalities.

From Treatment Planned To Production
by Dr. Brad Stevens and Linda Stevens

Prevent treatment plans "falling through the cracks" with engaging and approachable case presentations. Learn the system that takes case presentation beyond the chairside so that every staff and every touchpoint throughout the patient journey are consistent in the communication and transference of value.

Team Identity
by Dr. Brad Stevens and Linda Stevens

Building a loyal team will develop a loyal patient base. Learn the 5-star service philosophy and how to effective leadership communication, so your team understands and buys into your principles and mission.

Creating Culture for Success
by Bianca Dornan

In this session, we will learn about what Culture is, its importance, and put in place easy building blocks that you can take away and implement immediately. We will make a quick comparison of well-known brands and cultures and what they represent

Critical Communication
by Bianca Dornan

A lot of people struggle with having difficult conversations, maybe with employees, perhaps with patients. This workshop will help you understand why those conversations throw us off our game. Further, you will take away 5-10 pearls that you can change in your communication for immediate results.

7:15 - 8:00

Dinner & Networking

A gourmet dinner reception will be offered by the renowned culinary team at the Vancouver Convention Centre. Elevate your learning experience by networking with the moderator, panelists, workshop instructors, exhibitors, and your colleagues.

8:00 - 8:30

Door Prize Draw

We will draw the winners for several prize draw, generously donated by our sponsors. Please note that you must be present to win. No purchase is necessary to enter the draw.